FAQ_

  • What payment methods do you accept?

    We accept all major payment methods including Visa, Mastercard, American Express, Maestro, Apple Pay & Google Pay.

  • Do you sell gift cards?

    We do not currently sell gift cards, but watch this space...

  • Do you offer student discount?

    We do not currently offer student discount but follow us on Instagram to keep up to date with our offers and promotions.

  • My discount code didn't work?

    Please check that the code is still in date and has not expired and ensure that you have checked the terms and conditions of the code to make sure it is valid on this product.  Please also ensure that you have checked the exact spelling of the code as it may be case sensitive.  If it’s still not working, please contact customer services and our team will be able to advise you further.

  • Experiencing problems paying?

    Please contact customer services where we will be able to advise you.

  • Can I return earrings or piercing products?

    Due to sanitary reasons we do not offer refunds or exchanges on earrings or piercing products unless faulty.

  • How do I care for my jewellery?

    We recommend storing your jewellery in a box or pouch or alternatively in a sealed plastic bag. Always put your jewellery on last when dressing. Avoid wearing your jewellery in the shower, pool or gym or spraying it with perfume so that it is kept away from liquids.

  • What is sterling silver and how should I care for it?

    Sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. We recommend that you store your jewellery pieces individually, ideally in a pouch so that they don’t rub together, scratch or tangle. Keep your chains fastened so they don’t become tangled. Over time sterling silver will naturally become oxidised and tarnish. Storing sterling silver jewellery in a sealed plastic bag will keep out the air that causes oxidation. If your jewellery becomes tarnished use a jewellery cloth to bring back its shine.

  • Can you tell me more info about your products?

    All info is in the product description, if you need to know anything else please contact us at care@liarsandlovers.com

  • Why can't I find an item that I've seen advertised?

    We try to only advertise products available on site at that time, however if you can't find what you're looking for, please contact us at care@liarsandlovers.com.

  • How can I find out if you will restock an item?

    Sometimes we restock products, please contact us at care@liarsandlovers.com to find out if the product you’re looking for is being restocked.

  • Where is my order?

    You can track your order using the DHL Parcel portal https://track.dhlparcel.co.uk/ using the tracking number that is provided on your order confirmation email.

  • Where is my order confirmation?

    Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

  • What to do if I have received the wrong item?

    If you have received the wrong item, please contact customer services who will be happy to assist you.

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