FAQ_

The health & safety of our staff is extremely important to us. We have therefore taken the necessary precautions so that our warehouse can re-open and our team can operate safely. This includes strict social distancing, more frequent cleaning of all common areas and hand sanitzer being made readily available to all staff across the premises. In addition, circumstances are being reviewed daily and staff are encouraged to raise any concerns or anxieties with the management team.

Our stores and piercing studios remain closed until further notice.

Unfortunately, yes. Due to current social distancing rules, deliveries may be delayed. It may also take a little longer to process refunds and exchanges.

We will endeavor to process orders and returns as quickly as we safely can and thank you for your patience during this time.

In addition, from 23rd April 2020, our returns policy has been temporarily extended to 90 days, allowing customers more time to return items to us.

We accept all major payment methods including Visa, Mastercard, American Express, Maestro, Apple Pay & Google Pay.

You can track your order using the DHL Parcel portal https://track.dhlparcel.co.uk/ using the tracking number that is provided on your order confirmation email.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

Due to sanitary reasons we do not offer refunds or exchanges on earrings or piercing products unless faulty.

If you have received the wrong item, please contact customer services who will be happy to assist you.

We do not currently offer student discount but follow us on Instagram to keep up to date with our offers and promotions.

Please check that the code is still in date and has not expired and ensure that you have checked the terms and conditions of the code to make sure it is valid on this product.  Please also ensure that you have checked the exact spelling of the code as it may be case sensitive.  If it’s still not working, please contact customer services and our team will be able to advise you further.

Please contact customer services where we will be able to advise you.

We recommend storing your jewellery in a box or pouch or alternatively in a sealed plastic bag. Always put your jewellery on last when dressing. Avoid wearing your jewellery in the shower, pool or gym or spraying it with perfume so that it is kept away from liquids.

Sterling silver is an alloy made of 92.5% pure silver and 7.5% copper. We recommend that you store your jewellery pieces individually, ideally in a pouch so that they don’t rub together, scratch or tangle. Keep your chains fastened so they don’t become tangled. Over time sterling silver will naturally become oxidised and tarnish. Storing sterling silver jewellery in a sealed plastic bag will keep out the air that causes oxidation. If your jewellery becomes tarnished use a jewellery cloth to bring back its shine.

All info is in the product description, if you need to know anything else please contact us at care@liarsandlovers.com

We try to only advertise products available on site at that time, however if you can't find what you're looking for, please contact us at care@liarsandlovers.com.

We do not currently sell gift cards, but watch this space...

Sometimes we restock products, please contact us at care@liarsandlovers.com to find out if the product you’re looking for is being restocked.

Liars & Lovers piercing artists pierce with a hollow needle for absolute precision. This means we can offer a range of different ear piercings including the conch, forward helix, tragus and much more.

Discover the different types of ear piercings available here.

We do not currently pierce anywhere on the body other than the ears.

Liars & Lovers piercing studios cater for anyone aged 14 and over. However, anyone aged 14-18 must be accompanied by a legal guardian and both must show suitable ID. 

Anyone over the age of 18 may be asked to produce ID if they look under 21. 

Our piercing artists have the right to refuse anyone for a piercing if sufficient ID cannot be required when asked.